Diabetes Department
- Source ID
- DIA-10025
- Name
- Alex Morgan
- Date of birth
- 14 May 1981
- Mobile
- 04•• ••• 218
ENTERPRISE IDENTITY PLATFORM
One Customer.
One Trusted Identity.
One Secure View.
RELIO helps organisations establish, govern and protect trusted customer identities across complex enterprise environments.
SEE RELIO IN ACTION
One real-world identity. Multiple systems. One trusted view.
Select an industry to see how RELIO finds an existing identity, prevents duplication and securely returns trusted customer data to the requesting system.
Receiving identity from the first source system…
RELIO
Identity Resolution
Normalise · Match · Explain
Tenant isolatedAudited
Cancer Department
- Source ID
- CAN-88012
- Name
- Alex J. Morgan
- Date of birth
- 14 May 1981
- a•••@example.test
96%
EXPLAINABLE MATCH
Records represent the same identity
RELIO compares governed evidence—not just a name.
✓
TRUSTED GOLDEN PARTY
VERIFIEDPTY00000125 · Alex Morgan
Existing patient found. Trusted details are returned to the requesting department—no duplicate patient created.
- 1Receive
- 2Search
- 3Compare
- 4Resolve
- 5Deliver
This demonstration uses fictional data. In production, access is permission-controlled, tenant-isolated and fully audited.
INDUSTRY WORKFLOW
Healthcare identity journey
See how the same patient is recognised across clinical departments without creating another customer record.
Loading the healthcare identity workflow…
Source systemRELIO decisionTrusted outcomeGovernance
ONBOARD EXISTING DATA
Start with what you already have.
RELIO can ingest existing customer records through secure APIs or controlled batch migration, validate and standardise them, resolve duplicates, and maintain links back to every source record.
CRMLegacyPortal
Secure API / Batch
RELIOTrusted IdentitySource traceability preserved
AGENTIC IDENTITY INTELLIGENCE
Trusted identity context for people, applications and AI agents.
RELIO goes beyond traditional customer mastering. It resolves fragmented party records into a governed Golden Identity, explains identity conflicts and enables controlled intelligent agents to investigate exceptions, recommend remediation and continuously reconcile connected enterprise systems.
THE PROBLEM
One customer can exist differently across many systems.
CRM, portals, registry platforms, authentication services and legacy applications can hold duplicate, incomplete or conflicting identity data. Teams are left manually determining who the customer really is and which information should be trusted.
→
THE RELIO OUTCOME
One Customer. Many Systems. One Trusted Identity.
RELIO links source identities to a governed Golden Identity, preserves source traceability and gives intelligent agents trusted context to investigate and act under enterprise policy and human oversight.
Enterprise SystemsCRM · Portal · Registry · Legacy · IAM
›
RELIO Trusted Identity CoreResolve · Master · Relate · Govern
›
Identity IntelligenceMatch · Explain · Detect · Score
›
Agentic ActionInvestigate · Recommend · Reconcile
Identity Resolution Agent
Investigates identity candidates and explains why records are likely to represent the same real-world party.
Duplicate Investigation Agent
Evaluates suspected duplicates, conflicting attributes and supporting evidence before recommending resolution.
Data Quality Agent
Detects missing, inconsistent and anomalous identity data and proposes governed remediation.
Reconciliation Agent
Continuously compares connected systems with trusted identity and investigates cross-system mismatches.
Relationship Intelligence Agent
Examines people, organisations, trusts and connected relationships to identify inconsistencies and unusual patterns.
Identity Risk Agent
Brings identity evidence, anomalies and relationship context together to support explainable risk decisions.
Governed automation, not uncontrolled AI.
Agent recommendations remain explainable, permission-aware and auditable, with human approval or policy-controlled execution for sensitive identity changes.
RELIO Core Capabilities
A modular identity mastering foundation for organisations that need trusted customer and party data across multiple systems.
Customer Mastering
Consolidate customer identity across source systems.
Golden Identity
Maintain a governed enterprise identity reference.
Duplicate Detection & Resolution
Identify potential duplicates and support controlled resolution.
Party Management
Support person, company, trust and organisation party types.
Relationship Management
Maintain relationships between parties and enterprise roles.
Data Quality & Reconciliation
Standardise, compare and reconcile identity information.
Security, Audit & Governance
Provide controlled access, auditability and lifecycle governance.
Integration & APIs
Integrate with portals, CRM, registries and digital platforms.
Designed to Fit the Enterprise Ecosystem
RELIO operates as an identity mastering layer between channels and systems of record, reducing fragmentation without requiring wholesale replacement of existing platforms.
Digital Channels
RELIO Identity Layer
CRM & Service
Registry Systems
Data & Analytics
Architecture and implementation are tailored to each organisation's environment, security model and integration requirements.
Security and Governance by Design
RELIO is designed around controlled identity lifecycle management, traceability, data governance and secure integration — supporting enterprise risk and compliance objectives.